Contact information
We're here to help
Got a question about your order, shipping or returns? Send us a message. A real person on our team reads every email.
Email us
info@avicbeau.com
We reply within 1 to 2 business days.
Track your order
See where your package is right now.
Track my order
Returns
30 days from delivery to request a return.
Read the policy
Quick answers
How long does shipping take?We ship to the United States and Canada. Orders are processed in 2 to 3 business days. Delivery usually takes 8 to 15 business days, not counting holidays. Shipping is free on all orders. Shipping policy
Where is my order?You'll get an email with your tracking number once your order ships. You can also check it on our tracking page. If your tracking hasn't moved in 5 business days, email us with your order number.
My item arrived damaged or wrong. What do I do?Email us within 7 days of delivery with your order number and a photo or short video of the problem. We'll look at it and make it right.
Can I change or cancel my order?Email us as soon as possible with your order number. If your order hasn't shipped yet, we'll do our best to change or cancel it. Cancel order policy
How do I return an item?Email us within 30 days of delivery with your order number and the reason for the return. Please wait for our approval before sending anything back. Refund policy