Refund policy

Returns

You have 30 days from the date your order is delivered to request a return.

To qualify for a return:

  • The item must be unused, in the same condition you received it, and in its original packaging with all parts and accessories.
  • You must include your order number or proof of purchase.
  • The return must be approved by us before you send anything back.

To start a return, email us at info@avicbeau.com with your order number and the reason for the return. If we approve it, we’ll send you a return shipping label and instructions on how and where to send your package. Items sent back without approval, or sent to the wrong address, will not be accepted or refunded.

Unless the item arrived damaged, defective or wrong, the cost of the return label will be deducted from your refund.

Items we can’t accept

  • Items that have been used, installed or damaged after delivery
  • Items missing parts, accessories or original packaging
  • Items returned more than 30 days after delivery

Damages and issues

Please check your order as soon as it arrives. If an item is defective or damaged, or you received the wrong item, email us at info@avicbeau.com within 7 days of delivery. Include your order number and clear photos or a short video of the problem. This helps us review the issue quickly and make it right with a replacement or refund. Claims made after 7 days may not be eligible.

Exchanges

The fastest way to get a different item is to return the one you have. Once the return is accepted, place a new order for the item you want.

Refunds

Once we receive and inspect your return, we’ll email you to let you know whether your refund is approved. If it is approved, we’ll refund your original payment method within 10 business days. After that, your bank or card company may need extra time to process and post the refund.

If more than 15 business days have passed since your refund was approved and you still don’t see it, please contact us at info@avicbeau.com.

Customs duties, taxes or import fees paid on international orders, such as orders shipped to Canada, cannot be refunded.

Chargebacks

If you have a problem with your order, please contact us first so we can help. Opening a chargeback or payment dispute without contacting us first may delay your refund. Any return or refund will follow this policy.